Frequently Asked Questions

How Soon Can You Get Here?

The desk is covered twelve hours a day, weekends included, and phoning first thing gives us the most room to work with. Because the territory is two towns, adding a stop is a few minutes of driving rather than a trip across a county, so the same day is often realistic. Anything with refrigerant in it goes to the front of the board. You get an arrival window, plus a message when the technician is close.

What Does a Repair Cost?

It depends on the machine, on the brand and on the part. Starting figures for the common jobs sit on the pricing page, and your own number is written down once the technician has metered the machine.

Is There a Charge for the Diagnosis?

There is a service call fee, and you hear the amount at booking. It pays for the drive and the testing. Take the repair and the fee drops out of the price of the work, which leaves the diagnosis costing you nothing.

Do You Work on Commercial Equipment?

Yes. Restaurant refrigeration and cooking equipment, office kitchens, laundry rooms in apartment buildings, and what runs behind the storefronts on Cedar Lane. Those visits get scheduled around your own service hours wherever the calendar allows it.

What Names Do You Service?

Twenty-four of them, which covers effectively everything sold in northern New Jersey, from mainstream laundry to professional ranges and luxury fitted refrigeration. They are listed individually in the brands section.

Is My Appliance Worth Repairing?

The rough line sits at half the cost of a comparable new machine. Above that line on an aging freestanding unit, buying is the better use of the money and we will say so out loud. Below it, or on anything set into cabinetry, repair wins comfortably, since a paneled column cannot be swapped without a carpenter involved.

How Long Does the Warranty Run?

Parts we fit are covered for thirty days, or longer where the manufacturer’s own term is longer. Labor carries the same thirty days. Commercial and multi-family equipment is no different. Full terms are on the warranty page.

What Credentials Do Your Technicians Hold?

Liability insurance. A background check before hire. Manufacturer training on the equipment they work on. EPA Section 608 certification for anyone opening a sealed refrigerant system. New Jersey has no state-issued trade credential for this work, so those four are what there is to judge us by.

Do You Work Weekends?

Both days, on the same schedule as the rest of the week. Sunday is the easiest driving day in Paramus, because the blue laws close the retail and the highways empty out.

What Should I Have Ready Before I Call?

Brand, model number if the plate is somewhere you can reach, a sentence on the trouble, and whatever the display is showing. That combination is what gets the right part onto the van the first time.

What If I Smell Gas?

Leave the house and call the gas utility, not us. After they have cleared the property, ring (201) 000-0000 and we will take a look at the appliance itself.